We are very sorry that you have a problem with a Tiger of Sweden product.
Unfortunately, we are unable to help you with this issue as you have purchased your item elsewhere than our webshop.
Your right to claim a product always follows the purchase contract and if you didn't buy the product here at the webshop, we are not able to help you with the further procedure of the claim.
Therefore, we kindly ask you to contact the store where you have purchased the item in order to get the help you need. Please note that you will be required to show proof of purchase such as a receipt when contacting the store.
You can find all the contact information for our stores here.