Return Timeframe:
You must return your order within 14 days of receiving your order (or informing us of your intent to return). Unfortunately, returns outside this timeframe cannot be accepted. This policy applies equally to discounted items purchased during sales or with a discount code.
To initiate a return, please visit our Shipping & Returns section at the bottom of the website, where you'll find the link to our return portal.
How to Submit a Return in the Return Portal:
1. Enter the order number (found on your order confirmation and starting with 6xxxx) along with the email address associated with your order.
2. Select the item(s) you wish to return, provide a reason code for the return and choose your preferred return carrier. Confirm the return of your order.
3. An automated email will be sent to that email with your return label. Or it can be printed directly on the confirmation page. Print the label and attach it to the outside of the parcel and drop it off at your selected return carrier.
Returning from a Country Outside the EU:
If you are returning an order from outside of the EU, please also follow these additional steps:
1. Attach one copy of the commercial invoice to the outside of your parcel for customs processing.
2. Drop off the parcel at your chosen return carrier.
Since returns from outside the EU undergo customs processing, please expect delays of up to one month, depending on your country.
Refund Processing
We aim to process refunds within three business days of receiving your parcel and will send you a confirmation email when your return is processed. After receiving the email, please allow 5-10 working days for the refund to appear in your account. Processing times depend on your bank or payment provider.
Returning from the US:
If you choose to not pay the import duties or customs fees, the package will be returned to us. In such cases, any customs fees or handling charges incurred will be deducted from your refund.
Returning from Isle of Man, Greenland and Faroe Islands:
Unfortunately, we cannot offer returns through our portal for these locations due to carrier restrictions. We are really sorry about the inconvenience regarding this. You will be responsible for arranging the return and covering the full cost. Please send your return to:
Return address:
SGL Fulfillment & Distribution A/S
Jernholmen 49
2650 Hvidovre
Denmark
Can I Use a Different Carrier?
Yes! You can arrange a return shipment through any postal courier within 14 days. However, you will be responsible for all return costs including the return products until it reaches our warehouse. We strongly recommend choosing a traceable shipping method and keeping your receipt until your return reaches our warehouse. Please note that we cannot provide assistance or compensation for lost or damaged returns.
Can I Return My Order in a Store?
Unfortunately, all online purchases must be returned to our warehouse in Denmark. Our physical stores cannot process returns for online orders at this time.