If you haven't received all the items in your order, it could be due to several things:
- Sometimes we have to split the order because all the items you ordered could not fit in the same package. Then you will receive your purchase in several packages. In this case, you should receive two separate emails with the shipping information for the packages.
Unfortunately, it sometimes happens that there has been incorrect counting of goods in the warehouse and we, therefore, had to cancel part of your order, since the product simply has not been found in the main warehouse or in one of the retail stores. In that case, you will receive a cancel notification from us and the money will be refunded (if we have already drawn the money from your account), the invoice adjusted or we will just delete the line from the order and won't withdraw the money for that specific canceled item._________________________________________________________________________In both cases, you will receive an email from us with further information regarding your order and how to proceed.