For customers placing orders within the EU, we offer VAT refunds if you are exporting your purchased goods out of the EU in the case that your order total exceeds the purchase limit of the country you ordered in.
To qualify for a VAT refund please print the invoice you received in your shipping confirmation and ask the Customs Office to prove your export from the EU. Please contact us within 3 months after placing your order and send us the following information:
- The copy of the invoice with the customs stamp on it
- A copy of a proof of permanent residency at an address outside the EU
- Your bank details including IBAN and BIC
Once we have verified your details and the documents you provided, you will receive a refund to your bank account through our Finance Department.