If you have received an item that is different from what you ordered or a product with a manufacturing defect, we sincerely apologize. Please contact us as soon as you notice the issue, so we can assist you with an exchange or return.
Alternatively, if you wish to keep the item despite the flaw, you may request a price reduction. To process this, please provide us with photos of the defect, allowing us to assess and offer an appropriate reduction.
Please note that items that are damaged due to wear and tear are not considered to be faulty and do not qualify for a return or price adjustment.