After we receive and process your request, you will be issued the appropriate refund. To cover the cost of a return, a return fee will be deducted from your refund. Please refer to the table below for the fee that applies to your country.
We aim to process a refund within three business days of receiving your parcel and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, this delay is outside of our control.
You can expect a refund in the same form of payment originally used for your purchase. In the event that we are unable to refund your credit card, we will contact you to arrange an alternative means of refunding your order.
|
Austria (excl. Riezlern) |
9€ |
|
Belgium |
8€ |
|
Canada |
Returns are not prepaid. All customers ordering to Canada are asked to organize returns at their own cost. Thus, no additional fee incurs. |
|
Denmark (excl. Faroe Islands and Greenland) |
39 DKK |
|
EU (Bulgaria, Croatia, Cyprus (excl. the part of the island governed by Turkey), Czech Republic, Estonia, Greece (excl. Mount Athos), Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia) |
17€ |
|
Finland (excl. Aland Islands) |
8€ |
|
France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia) |
8€ |
|
Germany (excl. Island Helgoland, and area of Busingen) |
6€ |
|
Ireland |
11€ |
|
Italy (excl. Campione d´Italia, Livigno, San Marino and Vatican City) |
11€ |
|
The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles) |
8€ |
|
Norway (excl. Svalbard) |
149 NOK |
|
Spain (excl. Canary Islands, Ceuta, and Melilla) |
11€ |
|
Sweden |
49 SEK |
|
Switzerland |
20 CHF |
| United Kingdom (excl. Isle of Man, Jersey, and Guernsey) | 15 GBP |