If you live in Sweden, Norway or Finland and choose standard delivery, your order will be delivered by PostNord to a pick-up point near your address. You’ll be informed of the pick-up point by email or text message when your parcel is ready to be collected. If you prefer to have the order delivered directly to your home address, simply choose express delivery and your order will be delivered by UPS.
If you live in Denmark, your order will be delivered by PostNord to your home address. PostNord will make one delivery attempt. If you’re not at home at the time of delivery, you can collect your parcel at the nearest PostDanmark pick-up point. You’ll be notified of the location of the pick-up point by PostDanmark in the delivery slip.
In some cases, we are shipping your ordered items from Sweden and your parcel might be delivered directly to a PostNord office in Denmark.
If you live outside Sweden, Norway, Finland and Denmark, your order will be delivered by UPS to your home address.
If you’re not at home at the time of delivery and you live in Germany, Belgium, The Netherlands, The United Kingdom, Spain or Italy, you can collect your parcel at the nearest UPS pick-up point. You’ll be notified of the location of the pick-up point by UPS in the delivery slip.
If you live outside the countries mentioned above, UPS will make 3 delivery attempts. If you’re unable to receive your parcel on any of those attempts, the parcel will be returned to us. Please note that contact information for UPS will be included in the delivery slip, and you can contact UPS directly to agree on a convenient delivery time for any of the redelivery attempts.
Your order will be shipped from our warehouses between Mondays and Fridays. Please note that we can’t ship to P.O. boxes.
If your parcel is delivered to a pick-up point, the courier will keep the parcel for 10 calendar days before returning it to us as undelivered.
Please note that on some occasions, we ship items from one of our local retail stores and therefore may use additional carriers such as DHL, DPD or GLS to arrange the delivery of your package.
Read more about delivery here.