While we provide you with prepaid return labels (with the exclusion of customers shopping from Canada), returns are not complimentary.
When returning goods, a return fee will automatically be deducted from your refund. The return fee is the equivalent of a standard return fee and will be deducted whether you paid for shipping or not.
Please refer to the following table for the return fee applicable to your market:
Austria (excl. Riezlern) |
9€ |
Belgium |
8€ |
Canada |
Returns are not prepaid. All customers ordering to Canada are asked to organize returns at their own cost. Thus, no additional fee incurs. |
Denmark (excl. Faroe Islands and Greenland) |
39 DKK |
EU (Bulgaria, Croatia, Cyprus (excl. the part of the island governed by Turkey), Czech Republic, Estonia, Greece (excl. Mount Athos), Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia) |
17€ |
Finland (excl. Aland Islands) |
8€ |
France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia) |
8€ |
Germany (excl. Island Helgoland, and area of Busingen) |
6€ |
Ireland |
11€ |
Italy (excl. Campione d´Italia, Livigno, San Marino and Vatican City) |
11€ |
The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles) |
8€ |
Norway (excl. Svalbard) |
149 NOK |
Spain (excl. Canary Islands, Ceuta, and Melilla) |
11€ |
Sweden |
49 SEK |
Switzerland |
30 CHF |
United Kingdom (excl. Isle of Man, Jersey, and Guernsey) | 15 GBP |