Whenever you are ordering some items from the official Tiger of Sweden webshop, you will only pay the total amount you see in the checkout. We will not charge you for any extra costs, as the VAT and the shipment costs (free for our dear Society members) are included in the price, which appears as your order total before you confirm the purchase.
After you have accepted our terms & conditions and clicked on confirm& pay, you will soon see a screen with your order number. After some short minutes, you will also receive an order confirmation via email.
When your order is confirmed, our warehouse in Denmark will receive all the information about your new order. The processing of the order can then begin.
It is very important, that you contact our Customercare team if you have not received an order confirmation to the email address you entered in the checkout. We can then help you to check what went wrong with your order.
Your order will be processed as soon as possible, normally this can take 1-2 bank days. The estimated average delivery time is 4-7 days during regular periods. Please note, that during our sale periods, we might not be able to deliver you your parcel within this time as we have slightly longer delivery times. You can count on receiving the parcel within 6-10 days in our busy periods.
All the products will be sent to you from our central warehouse in Denmark. Our packaging team will provide Postnord with all necessary papers, so that the shipment can be delivered to you as soon as possible, without any troubles. After the shipment has left our warehouse, the tracking of the parcel will be activated within 21-24 hours. You will receive an email with your tracking number and a link to the page of Postnord, where you can always follow the journey of the shipment. It is very useful to follow your shipment so that you can make sure that you are updated on the status of the shipment.
You will be notified via SMS/ email/ letter when the parcel has arrived at the pick-up point, close to your home address. In order to get your parcel, please go to the pick-up point and inform them about your code you have received from Postnord in the pick-up notification. In case you have not received any notification with this information, please tell the whole / last 4 digits of your Tracking ID to the post, so they will be able to help you find your parcel.
In case you need help with finding out more information about your shipment, please trace the parcel trough the link in your shipment confirmation email or contact our Customercare team.
You have the right to withdraw your purchase or return any unwanted ( also unused) item within 14 days after you have received your parcel. Due to customs regulations, we are unfortunately not able to help you with an exchange. In case you need the ordered product in a different size/colour, please return your unwanted item and place a new order on the homepage.
In order to return an unwanted product, please contact our Customercare team :
- with your order number
- the name /product ID of the items you are returning
- the Tracking- ID of your return label, which you have received in an envelope, inside your package.
All you need to do is to pack any unwanted items in the packaging material and attach the return label on the parcel. Please also fill out and include the return form in the inside of the parcel. Your parcel is now ready for the return with Postnord. We will provide PostNord with the proforma invoice directly.
Please note, that we always have longer return periods from Norway since the declaration process with the customs can take several days, and therefore the return process can be longer than 2 weeks. As soon as your shipment has arrived at our warehouse, we will register the changes in your order and issue your refund right away. You will also receive an email, stating the return process is now done and your refund is on the way to your bank account you used with the time of the purchase.
If you think the waiting time has been too long, please contact us and we will have a look at the status of the return at PostNord and the customs and help with processing the missing refund, etc.
In case you have purchased your order with Klarna, we will postpone your due date after you have contacted us regarding the return documents so that you don't need to pay your invoice and can wait along until the return is registered and your Klarna invoice is cancelled. In case you have already paid your invoice with Klarna, we will automatically send the refund to Klarna, and they will inform you about further information regarding your refund errand.
Should you have any question at any time of the process, please contact our Customercare team, they are always happy to help you with any inquiries.